Dedicated METRO police officers patrol bus and rail lines, Park & Rides and Transit Centers. Department Phone Number; Customer Service: 713-635-4000: Customer Comments: 713-658-0180: Lost & Found: 713-658-0854 Use our Customer Comment form to provide commendations, complaints or suggestions. During non-business hours you may leave a recorded message. You can give us feedback online, by phone, in person or by post. Please include route, bus or train number, location and the issue. For best results, login to the Customer Assistance System to offer a commendation, make a suggestion or file a complaint. To help you get the information you need, we’ve compiled all the various contact information for Customer … To speak with an customer service representative, call 619.557.4555 on weekdays from 8am-5pm. If you see something suspicious or inappropriate on a bus or train or at a transit station or stop, Text for Safety to silently report it to Metro Transit. We’re not only here for you, we’re here because of you, and we want our Customer Care to be worthy of our world-class transit system. Bus Service and Bus Drivers Please include the number of the bus or the driver's badge number. For urgent matters about public transport please call 1800 800 007 as online feedback can take up to 24 hours to reach us. Metro values your feedback. Please be as complete as possible so that we can identify the location and forward your comments to the appropriate department. Service reduced on Monday, January 18 posted Wednesday, Jan. 13, 2021 – Due to low ridership on the Martin Luther King Jr. holiday, buses follow SATURDAY schedules on … Complaints. The customer service team is available between 6am … ; If this is your first time, use this Registration Page to create a new account. In Person. More info here If you have a comment, compliment or complaint, we want to hear about it! To reach Metro headquarters at the Jackson Graham Building (600 5th Street, NW): A safety complaint is related to the mechanical condition of the bus (bald tires, brakes that might be faulty, lights not properly operating, etc.) Please fill out the form below. If you witness a crime or have an emergency, please call 9-1-1. Metrobus covers 330 scheduled routes and 128 school routes. Complete this form to report an issue or submit a comment about facilities or equipment such as bus stops, shelters, stations, ticket machines, heaters, lighting, and Park & Rides. Safety Complaints. It is a municipal bus operator in Johannesburg, with a variety of buses ranging from double deck, single deck, buses equipped with hydraulic lifts for wheelchairs, open deck and luxury coaches. Customer Comment Form By Mail. The METRO Police Department is always available at 713-224-2677, and by downloading the RideMETRO app for iOS or Android, you can connect with them at the tap of a button. You should report a bus safety issue you observe as soon as possible, but at least within 60 days. If your journey with us has not met your expectations we have policies in place to rectify that. Washington Metropolitan Area Transit Authority 600 5th Street, NW Washington, DC 20001. or to the actions or physical condition of the driver during the trip. ; If you prefer, or if you need transit information, you may email us directly at You may also call us at (602) 253-5000 or TTY (602) 251-2039 for immediate assistance. Set up as company in 2000, it is wholly owned by the City of Johannesburg. Feedback and complaints. Metro transit is here to serve you Thank you for riding Metro transit.